Design Toscano Reviews

I bought two glass top tables for my new house. Only AFTER buying did I receive a warning: "Please be aware that the glass top and talbe is linked together only by suction cups. Do not press one edge or corner with any excessive force and do not place heavy things around edge it may make glass tip. Never expose infants or children to play with them and never sit on it." If the description said that in the first place I would not have made the error of purchasing since I have infants and toddlers. How in the world can we make informed buying decisions if we don't get the information until after the purchase? It also burned me that I had to pay to ship this junk back to them to the tune of $131+. The suction cups are a joke. They have a little screw underneath that should be screwed into hole provided but they don't hold, then the glass top falls off! Buyer beware, this is a clearance house for cheap merchandise that is poor quality. The labels read "made in China". Let my mistake be a warning to stay away from anything Design Toscano (California).

With COVID, I am careful about online shopping and was impressed with the site, selection, and history of the company. I ordered --- was backordered --- backorder date changed --- and no one there in the call center (NOT a real customer service department) or the supervisor could convince me they were indeed legit. Promised to check the order and call back, but never called --- SO I cancelled my order. TERRIBLE experience and told them to please make me feel comfortable... but nothing was offered, so I was a scaredy cat. Quite Frankly... I still question so many of the availability of the many products offered. They would not send me a cancellation confirmation also, so I will have to get my credit card company to assist if charges come through. BE CAREFUL.

Bad company, poor craftsmanship. We bought the Rose Table Lamp, two of them. the glass parts do not sit well in the brass parts. The chimney does not fit over the required bulb. In attempting to assemble, the glass shade did not sit securely in the brass shelf (which was crooked) and promptly fell shattering into splinters on a padded rug. Don't buy this garbage.

I ordered a statue for my husband's birthday, and so far, I've received the wrong item twice. Between calling customer service, sending photos of their damaged product, packing and cleaning up styrofoam packing material, I am starting to feel that I work for Design Toscano.

Wish I read before ordering. I ordered a grim reaper table for my son for Christmas. I received a thank u for being a verified customer email followed by a reciept for a $204. Charge and confirmation of order . It said t would be shipped 5-7 days . Well a month later. .Xmas come and gone my son still didn't get it. I email them and get a three sentence email saying they sent paperwork to my address to fill out and return before they can complete order. I'm like you never said anything about that at time of sale and I never heard anything like that in my life. I emailed back why was my card charged and to email me the forms. Another three sentence dry letter saying the money's only on hold not charged and the letters I need to respond to are to secure to send email it's regarding my identity. Wait what? When in life have u heard something like this.??? Didn't I get a thank you for being a verified customer email? And I did get charged not put on hold and what would be secure that they are sending me regarding my identity...wouldn't I be the one sending secure stuff back. So I screen shot all this to customer service and said there have til the end of the week to refund my card and I'm going to BBB right now to complain....what is wrong with these people...terrible

Terrible company!
I online ordered a mermaid statue for a Christmas gift on Nov 28. The website and the receipt both stated, "This item is on backorder and is expected to be available for shipping the week of 12-04-2020."
I have received 2 e-mails from Toscano asking me to rate my satisfaction with their product. So, I was worried that possibly it was delivered to an incorrect address. Therefore, I called them today (12/11/20). Only as a result of my inquiry, I found out that the item is now further backordered and isn't expected to be shipped until at least early January (after Christmas!!!).
I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. I then stated that there must be other supervisors or executives who might care about a disgruntled customer. I was told that there was not. Everyone is "working" from home and there is only one supervisor. I waited on hold until I could be transferred to her at home.
There was no offer to resolve my complaint. Only empty words of "understanding my frustration". I would have expected them to at least waive the $111.00 shipping charge. But, no. Nothing was offered.
This will be my first and last order with Toscano.

Terrible company!

I online ordered a mermaid statue for a Christmas gift on Nov 28. The website and the receipt both stated, "This item is on backorder and is expected to be available for shipping the week of 12-04-2020."

I have received 2 e-mails from Toscano asking me to rate my satisfaction with their product. So, I was worried that possibly it was delivered to an incorrect address. Therefore, I called them today (12/11/20). Only as a result of my inquiry, I found out that the item is now further backordered and isn't expected to be shipped until at least early January (after Christmas!).

I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. I then stated that there must be other supervisors or executives who might care about a disgruntled customer. I was told that there was not. Everyone is "working" from home and there is only one supervisor. I waited on hold until I could be transferred to her at home.

There was no offer to resolve my complaint. Only empty words of "understanding my frustration". I would have expected them to at least waive the $111.00 shipping charge. But, no. Nothing was offered.

This will be my first and last order with Toscano.

Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. Angel, Dove, Bald Eagle, and Owl wall sculptures. 2 Bald Eagle mantle statues. Marble clock. Girl with birds statue. Peacocks statue. Several Angel statues. Marble umbrella vessels (2). And many more. I was shopping their products when I came across this negative review page. Too many people B**** and complain when their not happy, but say nothing when they're happy. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home.

I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side.
I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out!
Great for Halloween.
I'm an amateur artist, and this dead guy sculpture is right up my alley!

I ordered an unusual statue of the Blessed Mother. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. I just love it.

I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. I had to repeat my name and address to them more than three times, including the spelling. I requested that I would pick it up. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano.
I will also be contacting the Better Buisiness Bureau.

So disappointed....the quality goes down with every purchase. Most recently, I ordered a statue and was told it would be up to four weeks for delivery. Fine, I could wait that long. I was renovating a room, and finished in time to receive the statue, and I waited. And waited. After a couple of weeks beyond the "due date" I wrote to the company. No answer. Finally, a couple of weeks later I heard back"Oh, sorry, it will be up to eight [additional!] weeks." Not acceptable. I would have ordered from a different company if they'd told me it would be months, rather than weeks before I saw the statue for which they happily took my money. I've been ordering from them for 10 years, and it's very sad to see how low the quality has sunk...